Returns + Exchanges

Returns

All works are hand made with great care and attention to detail without the use of moulds and slight variations in form and colour makes them a uniquely special item.  If the items are undamaged but you decide you no longer want them please contact us within 7 working days of receiving the goods and a full refund will be given.  The unwanted goods should be returned to us, at your cost, in the condition that they were received and in saleable condition within 30 days of the refund being issued.

In the unusual event of imperfect or damaged goods, we will replace without question and pay reasonable postage costs incurred in the return of the item.  Please provide proof of the cost of return carriage.  If you have any questions regarding returns please contact us here, call us on +44 (0)1862 893 189. 

The address to send returns to is:

NORTHCOASTGLASS RETURNS
2 Chapel Street
Tain
Ross-Shire
Scotland
IV19 1EL